Whether a business is registered or not, the first three years are most crucial for determining its survival. How the sales are recorded, how inventory is purchased and held, and how stock is delivered or collected from the customer is often the priority of new business owners. However as much as we can support the company with all of that, there are other things that are just as important.
Timelines – Every business needs to have the systems in place to meet orders with tight deadlines, but also not forgetting the orders with long but fixed deadlines. Sometimes long period orders are forgotten because they are not immediately urgent, which can result in the loss of repeat business.
Attitude – Your customer wants to know that you are there for them, their business is important to you and that you will make sure their delivery is made on time and in order. And if there is a problem, that you will fix it. Otherwise they may well go elsewhere next time.
Consistency – It is not only you who must have the right attitude to business, your staff must too. No-one wants to deal with a person who does not like their job, their boss or their position. It breeds dissent and low morale. New businesses often fail because the staff have not bought in to the owners’ dream.
For any start up, we can help you set up the systems, so that sales and follow ups are part of everyday life. We will check your software to make sure it is up to the task and makes life easier, not harder, for you and your staff to use. With the right systems in place, there is consistent service to all customers, and follow ups on issues are easy to identify.
We have the most up to date payroll systems, so that you can record the hours and expenses for your staff and they will receive the salary direct to their bank. They’ll also receive their payslips securely, direct to their phone or inbox as soon as you authorise it.
We have access to up to the minute HR and employment laws and rules, and will help guide you through the hiring process so you can get the right people on board and lose any that are not working appropriately for you.
Whatever stage you have reached in starting your new business, let’s chat so we can see what we can do to help you make those early years a success.